MADE BY HAND IN THE U.S.A.

SHIPPING, ORDERS & RETURN INFORMATION

White Truffle aspires to provide attentive and personal service to each and every customer. Whether it is a special order or a question about a piece you love, we represent the finest handmade designs produced in the USA. Each piece is carefully made by hand in our studio and created to pair wonderfully with your own personal style. 


PRODUCTION TURNAROUND TIME
For most items, please allow 10-12 business days for production plus delivery time. Check your item or below:

Ready to Ship: 3-5 business days from purchase (not including shipping)
Jewelry (non custom): 10-14 days from purchase (not including shipping)
Jewelry (custom): 14 days from purchase (not including shipping), 3-4 weeks for larger orders and special requests
Headpieces: 3-4 weeks from purchase date (not including shipping)

 

CHECKING YOUR ORDER STATUS
Once you have placed your order you will receive a confirmation email. If you do not receive a confirmation email please contact us directly at info@whitetrufflestudio.com.

 

TRACKING  
In the United States, please allow up to 5 working days before querying your parcel. Once your package has shipped you will receive an email notification via paypal with your tracking number included. If you do not receive this  information please email us at info@whitetrufflestudio.com and include your name, contact number and invoice number. For International orders, please allow up to 14 working days before querying your parcel. International orders do not have tracking or a guaranteed shipping delivery date unless alternative shipping arrangements have been made with White Truffle. We encourage you to contact us at info@whitetrufflestudio.com for international orders.

 


✈ DOMESTIC SHIPPING

JEWELRY
$4.95 USD - First-Class Mail (3-5 business days)
$9.95 USD - Priority Mail (2-3 business days) 
$19.95 USD - Express Mail (1-2 business days) 

HEADPIECES 
$14.95 USD - Priority Mail (6-10 business days)
$29.95 USD - Express Mail (1-2 business days)

 

✈ INTERNATIONAL SHIPPING

JEWELRY 
$4.95 USD - First-Class Mail (12-14 business days)
$16.95 USD - Priority Mail (6-10 business days)

HEADPIECES 

$16.95 USD - Priority Mail (6-10 business days)
$38.95 USD - Express Mail (1-2 business days)

 

RUSH ORDERS
We're happy to accommodate you whenever we can, including a rush order. Please note that not all items can be rushed. A $30.00 rush fee per order will be added for jewelry, $50.00 for hair adornments and $20.00 for cufflinks. All rush orders will be sent out within 5-7 business days from when the order is placed. The rush fee does not include express shipping although if overnight or express shipping is needed please contact us for details. All rush fees are non refundable. We encourage you to message us BEFORE placing your order to confirm that rush service is available for the item and time requestedClients must have written confirmation for rushed orders to be guaranteed) please contact us directly by email info@whitetrufflestudio.com.

 

RETURNS, REFUNDS & EXCHANGES
We know online shopping can be a bit tricky, and if for any reason you are not completely happy with your purchase we offer refunds and exchanges within 14 days from when it is delivered. Shipping charges/rush fee charges will not be refundable though and you will be responsible for all shipping charges and custom charges. All returned items must be unworn and in the condition they were sent out, they also must be post marked within 14 days. Any item damaged in the mail will be replaced as well. Before returning an item please contact us and include your invoice in the box, otherwise we will not be able to process your return. All custom items are final sale. 

 

DESIGN STUDIO & SHOWROOM

By APPOINTMENT ONLY 

White Truffle Studio

2134 Arlington Ave

Upper Arlington, OH 43221

info@whitetrufflestudio.com